526 users online | 501 Guests and 15 Registered

Why I got the message "WARNING: Cannot get normal audio data! "


Solution 1.


Please upgrade your Evaer to the most recent version( from the link https://www.evaer.com/EvaerSetup.exe and please enable the "Capture from Audio Devices" option at Evaer menu Tools > Options > Audio settings tab as below image shows to have the issue fixed. 

Upgrade link is http://www.evaer.com/upgrade.htm 




If the issue still exist, please temporarily turn off your Anti-virus software, the Anti-virus may get a false positive detection on latest Evaer. Then restart Skype and Evaer to have a test.


Solution 2.


Please enable the option "Capture directly from Skype" option at Evaer menu Tools > Options > Audio settings tab.  Then restart Evaer and Skype, and please make sure your Evaer change to "Ready" status before your place the Skype call.

Evaer video call recorder is Ready



If you think that the detection message is wrong, you can disable the message at Evaer menu "Tools > Options" > "Advanced" tab > uncheck "Enable automatic error detection" option.

Tags: audio data error, could not get audio data
Average rating: 2.28 (18 Votes)

You cannot comment on this entry

Chuck Norris has counted to infinity. Twice.