Evaer video & audio call recorder for Skype
526 users online | 501 Guests and 15 Registered

Why I got the message "WARNING: Cannot get normal video data! "

Firstly, please make sure sure you have adequate disk space and please do NOT specify the output folder to a network-drive.

 

Solution 1.

----------------------------------------------------------------------------------------

Please upgrade your Evaer to the most recent version(2.0.7.31) to have the issue fixed.

Upgrade link is http://www.evaer.com/upgrade.htm 

 

If the issue still exist, please temporarily turn off your Anti-virus software, the Anti-virus may get a false positive detection on latest Evaer. Then restart Skype and Evaer to have a test.

 

Solution 2.

----------------------------------------------------------------------------------------

Update your graphics card driver to the latest version.

 

If you do not known how to update your graphics card driver, please do the following steps to check the PC DirectX information.


1 - click the key Win and R key from the keyboard. It will pop up "Run" dialog.
2 - types "dxdiag" and confirm in OK; 
3 - will appear on a screen with "Tool of Diagnosis of DirectX"; 
4 - click the "Save all information" button to save the DirectX information to a txt file.

Please send the txt file to us, we will help you to check the graphics card driver version and send you latest graphics card driver download link.

 

 

If you think that the detection message is wrong, you can disable the message at Evaer menu "Tools > Options" > "Advanced" tab > uncheck "Enable automatic error detection" option.

 

 

Tags: video data error
☆ ☆ ☆ ☆ ☆
Average rating: 1.78 (9 Votes)

You cannot comment on this entry

Chuck Norris has counted to infinity. Twice.

Records in this category

Tags

activate license code add note Adobe Premiere allow access annual fee audio data error auto chat reply automatic skype call recording AVI bring to front Camtasia can not detect video stream control the specified video stream could not get audio data delete delete recording file desktop API edit video Enable DS video stream evaer video recorder requirement evaer.exe will stop working exchange the video position full version hide to tray How can i record skype video Install key know recording launch Evaer limitation Local webcam only lost key manage other programs' access to Skype manually record calls microphone sound mono MP4 not fluid one time fee only voice no video open folder open recorded video file out of sync pause recording picture in picture play recording file play the recorded video with Windows Media Player purchase again record audio only Record facebook video calls record skype call with mono record skype calls into one track record skype group video call record Skype video message record the conversaton directly to the hard disk recording file path recording length recording no audio register failed Remote webcam only retrieve key reuse same key save skype video message save skype voicemail Separate files side by side sideways Skype crashed Skype Desktop API stable video start stereo stop recording test video recording feature transfer license Unable to launch uninstall upgrade upside down use Vegas very chunky video channel flickering/position replacement video data error warning message

Sticky FAQs